September 2025

Hiring someone is ultimately a vote of confidence in their potential. More often than I would like, I have observed leaders undermine that initial trust by micromanaging or rushing to performance management when challenges arise. Unfortunately, those challenges have often risen out of the new staff members resistance in being indoctrinated into an unhealthy culture, rather than inducted into the organisation.   Trust is the foundation of empowerment , without it, talent redu

Synergy in teams doesn’t happen by chance, it begins with intention and attunement . Leaders and team members who practice attunement are present, attentive and responsive to one another’s needs and perspectives . This creates a flow of trust and understanding where differences can become strengths and collaboration feels natural not forced .   When teams are attuned, they move beyond surface-level cooperation and task-focused transactions into genuine connection and co-cre

Leadership isn't only about guiding others; it begins with the way you lead yourself . Every action, decision, interaction and response sends a message to your team about your values, priorities, integrity and essentially, your emotional intelligence . People notice consistency, accountability, kindness and genuine intention, as much as they notice when those traits are missing. When leaders demonstrate self-leadership through emotional regulation, self-awareness, reflective

Do you notice some days are harder than others to get through even though the tasks may be the same? Emotional labour may be your kryptonite , understand and acknowledge it and make it your superpower.   Emotional labour is often invisible yet deeply impactful. It is the ongoing effort employees and leaders make to regulate emotions , maintain composure, and manage relationships, whether it’s calming a frustrated client, navigating workplace tensions, or showing empathy in m